Talk To Me… I’m Listening
A few weeks ago I was commuting to work (also known as traveling for business) and deeply engrossed in revising a sales presentation for an upcoming appointment.
As you can imagine, the presentation shares a strong message on who we are, why we are special, and why the grocery account really MUST carry our products in their stores. Anyway, I was quickly scanning the flow of the presentation when I felt a gentle tap on my left shoulder. I turned around to find the lady sitting in the row behind me smiling at me. She immediately launched into an apology for reading over my shoulder and proceeded to share that she is severely lactose intolerant, and had recently purchased our granola, which she loved. She could barely contain her excitement at meeting an actual representative of the company!
It was a delightful chat that ended abruptly when I felt another tap on my right shoulder. I turned around to find a gentleman kneeling in the aisle, smiling broadly at me. He, too, began with an apology for reading my presentation from his seat (three rows back, clearly his mom fed him carrots when he was a kid). The next few minutes of conversation encapsulated the whole purpose of my work with Enjoy Life… He shared with me that his young daughter had recently developed severe and potentially life-threatening food allergies. His daughter was literally at the physician’s office undergoing additional testing, as we were chatting at 30,000 feet. He was beyond thrilled to learn about products that are free of the 8 most common allergens, almost coming to tears at the discovery. This meant his daughter could now freely have cookies, and chocolate, and snack bars! I gave him some coupons, made a few suggestions on where he could find our products, and a business card with the assurance that if he needed to chat or had any questions, to call me. He announced that he would be calling his wife when we landed, and I could hear him on the phone enthusiastically sharing his great discovery before we even got off the plane!
Oh I know that may sound a little mushy, but it really is a ton of fun, and talk about a cool job! I just helped a little girl eat chocolate again! So I have been thinking about this. Maybe the Enjoy Life team should wear a logo button or an Enjoy Life shirt when we’re on the road, so that you can spot us in the crowd. It would be like the “Where’s Waldo” of the food industry. How much fun would that be…we could give away some awesome free product if we are spotted in a grocery store, in an airport, or high up in the sky. We love chatting with you, so I hope you will stop us if you see us. I speak for the team when I say that we want to hear your stories, we want to chat with you, and we absolutely want to hear how you or your child’s life has been changed.
Talk to me…I’m listening!


August 25, 2010
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